Sue called us in early December with concerns that she was having trouble with her computer, an old PC that was over 10 years old. Sue, now retired, was quite computer literate and liked to read e-mails and regularly update her book-keeping and financials. When the annoying "Upgrade to Microsoft Windows 10" finally got the better of her, she installed the upgrade with disastrous consequences. Sue called us to see what we could do for her.
When we arrived at Sue's house we observed that she lived in a two-storey house, and had recently had hip surgery. Her PC was located upstairs, which meant that she had to climb up stairs to use it.
After troubleshooting the problems, we advised Sue that it would be best, at this stage, to re-install Windows 7, however we needed to get the computer manufacturer to send us a Recovery disk. Sue was going away the next week and wanted to access her e-mails before she went, so we suggested to her that she might want to try an iPad, and we offered to loan her an iPad that had been donated to us. This would save her the trouble of having to climb the stairs to use the computer. Sue was delighted, she had been told by friends to get an iPad and she half-joked that she was secretly hoping someone would buy her one for Christmas. So we gave her an iPad on the spot, setting up her e-mail, and gave her a quick tutorial together with prompt cards to get her going. She was heading away with family for three weeks over the Christmas break where, she assured us, she'd be surrounded by iPad users who could help her practice.
Sue called us yesterday, having returned from the break and we were curious to hear how things went. Sue told us that she had decided to get a laptop, as the iPad was just "too different" to what she had grown used to. She'd had lots of help and practice over the break, but she just wanted to stick with what she knew. Rather than trying to 'flog a dead horse', we discussed laptop options and her needs and recommended to her a decent Lenovo from JB Hifi what is currently retailing at $548.
Sue was glad that she had the chance to try out an iPad before she bought one. MyS4S is lucky to have had some pre-loved iPads donated so that we could offer her the chance to do so, for free. When Sue gets her new laptop, we'll be there to keep helping her with any challenges.
*We have changed names for the sake of privacy.