Never give them money, whether it be by credit card or otherwise.
We've also heard stories of anti-virus companies calling and offering to install 'free' anti-virus software for a fee. Again, hang up!! Often the anti-virus software comes at a cost. Whether its a costly charge at the end of the free period, or them knowing that your virus protection has run out you can be targeted.
Our customers have the comfort of knowing they can call us to get us to check their device. In all cases, the device has been virus free. Our customers simply say "my computer is being looked after by someone else thank-you" and hang up.
There is good free anti-virus software available, but seniors should always use a trusted source to install it, whether it be a family member, a good friend, or us.
To prevent a caller from getting access to your computer, do not open their e-mails or other e-mails from sources purporting to be a company telling you that you have a computer virus. Don't click on links in any e-mails opened and don't touch screens that may pop-up 'alerting you to virus's. Turn the computer off straight away and re-start. And we repeat, never ever hand over money.
If the message is still there when you re-start, call your trusted source and ask them to talk you through the best way to remove it.
If you or a loved one has been the victim of a scam, please report it to the ACCC Scamwatch information centre on 1300 795 995. You can also sign up to alerts through the ACCC Scamwatch website: https://www.scamwatch.gov.au/